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Shipping & Returns

Shipping

Upon purchase, Zenbev is shipped to you at no charge. Zenbev is shipped through local courier or the expedited service of your country’s postal system. Strategically placed fulfillment centres enable us to ship from zones that result in fast delivery and no additional import tariffs or duties on your order.

Please refer to the table below to determine the estimated delivery time based on your location:

  • Canada: Shipped from Ontario received within 2-6 business days
  • USA: Shipped from Wisconsin received within 2-6 business days
  • UK: Shipped from Manchester received within 2-4 business days
  • Northern Ireland: Shipped from Manchester received within 2-7 business days
  • Ireland: Shipped from Germany received within 4-10 business days
  • Denmark: Shipped from Germany received within 7-28 business days
  • Sweden: Shipped from Germany within 7-28 business days
  • Norway: Shipped from Germany within 7-28 business days
  • Iceland: Shipped from Germany within 7-28 business days
  • France: Shipped from Germany within 7-28 business days

Our Commitment to You

We value all our customers and want you to be completely satisfied with our products. While we believe fully in the science behind Zenbev and the studies that back up our formulation, we know that at times, it’s not for everyone. That is why we guarantee that if you are unhappy with your initial purchase of our product within the first 30 days of receiving it, we will process a refund under certain conditions.

Return Policy

The Zenbev return policy applies to the first time purchase of a 250g jar of Zenbev Drink mix on its own or as part of a bundle.  Under the proper circumstances, a return will be processed if you are not happy with your purchase.  Please follow these directions to comply with our policy

Instructions around Initiating a Return

  1. Before a return can be processed, you must notify a Customer Care Representative at [email protected], in order to qualify for a refund and to receive return shipping instructions.
  2. We ask that you try Zenbev for at least two weeks before determining that it does not work for you. Some people notice results right away. For others, it can take two to three weeks to stimulate natural melatonin production again and may, therefore, take a little longer than expected.
  3. Returns to Biosential that provide a receipt and show the proper jar will receive a refund. Since we provide free shipping, we do not refund original shipping costs with the return but also, we do not charge a re-stocking fee for reasonable returns.
  4. Please allow fourteen (14) business days from the date you ship the package back to Biosential for us to receive the package and complete the returns process. The product must be in its original packaging. You will receive an email confirming the product has been returned successfully and once approved, a refund receipt will be emailed to you.
  5. Returns received after 30 days may not be processed and will be returned to you at your cost.

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