Shipping & Returns

Shipping

Zenbev is shipped through local courier or the expedited service of your country’s postal system. Strategically placed fulfillment centres enable us to ship from zones that result in fast delivery. Additional import tariffs or duties may be assessed by your country’s customs office.

Please refer to the table below to determine the estimated delivery time based on your location:

• Canada: Shipped from Stratford, ON & Saskatoon, SK – received within 2-6 business days
• USA: Shipped from Wisconsin via USPS – received within 2-6 business days
• UK: Shipped from Manchester – received within 2-4 business days
• Northern Ireland: Shipped from Manchester – received within 2-7 business days
• Ireland: Shipped from Germany – received within 4-10 business days
• Denmark: Shipped from Copenhagen via DAO – received within 2-4 business days
• Sweden: Shipped from Orebro – received within 2-5 business days
• Norway: Shipped from Germany within 7-28 business days
• Iceland: Shipped from Germany within 7-28 business days
• France: Shipped from Germany within 7-28 business days

Our Commitment to You

We value all our customers and want you to be completely satisfied with our products. While we believe fully in the science behind Zenbev and the studies that back up our formulation, we know that at times, it’s not for everyone. If you are unhappy with your initial purchase of a Zenbev Sampler within the first 30 days of receiving it, we will process a refund under certain conditions.

Return Policy

The Zenbev return policy applies to the first time purchase of a 250g jar of Zenbev Drink Sampler only.  Under the proper circumstances, a return will be processed if you are not happy with your purchase.  Please follow these directions to comply with our policy. We reserve the right to determine that a refund is not always appropriate.

Instructions around Initiating a Return

1. Before a return can be processed, you must notify a Customer Care Representative at [email protected] in order to qualify for a refund and to receive further instructions. A detailed explanation of your experience and efforts to try Zenbev is required.
2. We ask that you try Zenbev consistently for at least three weeks before determining that it does not work for you. Some people notice results right away. For others, it can take two to three weeks to stimulate natural melatonin production again and may, therefore, take a little longer than expected.
3. Zenbev is made of all food ingredients, but if for some reason you find you are not able to tolerate one, or a combination of ingredients, do not continue to take this product. Inform us what you experienced and we will consider how to proceed.
4. Returns to Biosential that provide a receipt and the completed jar will receive a refund under proper circumstances. We do not refund original shipping costs and we do not provide a shipping label for returns.
5. Please allow fourteen (14) business days from the date you ship the package back to Biosential for us to receive the package, evaluate and complete the returns process. The product must be in its original packaging. You will receive an email confirming the product has been returned successfully and if approved, your refund will be processed through the payment provider you used for your order.
6. Please note that we reserve the right to determine that a refund is not possible.
7. Returns requested after 30 days will not be considered.